Does this happen in new york too?

I have just been on the phone to my bank to request a simple answer to a very simple question.

I have listened to 3 automatic messages , spoken to 5 different people, been put on hold and then cut off TWICE, had a message relayed to me from a department that no longer exists, and am currently waiting to be put through to the customer satisfaction department where I am told someone called Frank will take my call. All the while I have been browsing this site and wishing I was there and not here.

Does anyone else suspect that Frank doesn%26#39;t exist and that the customer service department is just an empty room with a solitary telephone which no-one answers

Not a travel question I know but ...... what the heck

Does this happen in new york too?

I think Franks having a nap

Does this happen in new york too?

lol Gillian - dont know about NY but it happens here in the UK!

This is a growing problem. We also have the issue of outsourced customer service to India so very often you%26#39;re speaking to someone who%26#39;s accent is difficult to understand on the phone.

I was given a website that helps you get a human for the US. They say they also have the UK and Canada. If you want them to start one for Australia, get them 25 numbers. Here%26#39;s the link

http://gethuman.com/world.html

Thanks nywhiz

I%26#39;m still waiting for Frank.

....and when I do get to speak to him I%26#39;m going to request a signed group photograph of the customer satisfaction department employees.....

They%26#39;re closing in 3 minutes Annie has asked me to call back on Monday between 8am and 9pm

Ahhhh... Brisbane Australia...perfect one day,beautiful the next. Unless of course you need to speak to someone at the bank.

I rang a number the other day and was told to press '; 1';, ';2'; etc etc and if not then a HUMAN VOICE would speak to me!!! Who else should I be expecting other than a ';human voice';!!! I think someone has been watching too much of Babe, Shrek etc. etc.

';You have reached the NYC Forum at Trip Advisor.com hotline ..... to hear this message in English press 1 ..... to hear this message in Spanish press 2 ..... to hear this message in Austrailian press 3. If you calling about a problem getting coherent responses on the NYC Forum ..... please press 1. If you are calling about a incident on the NYC Forum involving Chipper or Skipper ..... please press 2. If you are calling about fake hotel reviews on the NYC Forum ..... please press 3. If you are calling to complain about Lotupath ..... well ..... join the club. Otherwise, please leave a message including your name, the time of your call and phone number where you can be reached ...... and we%26#39;ll get back to you at our earliest convenience.'; BEEP.

I%26#39;m pretty certain that ';Frank'; is a mutant automaton that works at every bank, insurance company, computer helpline, and cable TV company in the world - ';Frank'; can be in Mumbai, or Memphis, or Montpelier, or Marseilles or Melbourne or Maidstone - ';Frank'; is hired to stall us, irritate and exasperate us, and to make us eventually give up. Our job is to fight the machine and take back control of our lives!

Let%26#39;s march! Are ye with me?

Gillian

may I ask which bank did u call?